KYC (Know Your Customer) is a Central Bank of the UAE requirement. All banks must keep your identity documents and information current. If you've received a notification from us, your records are due for an update.
Log in to the portal to see exactly what's required for your profile. Standard documents are:
Emirates ID
Passport
Income proof
Address proof
Your notification shows how many days you have left. If you miss the deadline, we may restrict your debit card, credit card, cheque book requests, and digital banking access. In some cases, your account could be closed.
We'll review what you've sent. If everything's in order, your KYC update is complete and you won't hear from us again. If we need anything else, we'll contact you.
Your documents are being reviewed. If everything's in order, your services will be reinstated within 2 working days. If we need anything else, we'll contact you.
Click 'Resend code' and we'll send new codes for the cards and accounts you're missing.
Yes, if it came from KYCRefresh@rakbank.ae. We'll never ask for your password or PIN. If you're not sure, call us on 04 291 6633 before clicking any links.
Check your junk or spam folder first. If it's not there, the email address on your account may need updating.
Call us on 04 291 6633 and we'll help you sort it.
Monday to Thursday, 8 am to 5 pm Friday, 8 am to 3 pm.
No. To update your contact details, you'll need to visit your nearest branch.
